our services

commissioning & start-up support

  • Configuration of the previously defined safety functionality
  • Parameterization of the application-specific safety parameters
  • Final function test, archiving of the parameters and handover to the employees
  • Assistance during commissioning (configuration, function test, etc.)

phone & e-mail support

  • free telephone / e-mail support during business hours
  • online support (by arrangement)
  • competent and experienced contact persons

trouble shooting & fault elimination on site

  • Troubleshooting through fault analysis on site
  • Replacement or repair of the defective components by experienced service technicians
  • Fault elimination including documentation of the measures taken (service report)
  • Recommendations for avoiding faults

repair service

  • Fault analysis of the cause of the fault, repair and replacement of the defective components / assemblies
  • Complete function test
  • Repair report regarding defective assemblies
  • Express repair (optional)
  • Software update (optional)
  • Detailed investigation of failure causes and advice on preventive measures (optional)
  • Installation of an application-specific safety programme (optional)



You can reach our technical support during regular office hours.

CONTACT FORM +49 (0) 961 / 482440 info(at)bbh.net