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Product & system support

Commissioning & Commissioning support
  • Configuration of the previously defined safety functionality
  • Parametrisation of the application-specific safety parameters
  • Final function test, archiving of parameters and handover to employees
  • Assistance during commissioning (configuration, function test, etc.)
Telephone / email support
  • Free telephone / email support during business hours
  • Online support (by arrangement)
  • Professional and experienced contact partners
Troubleshooting & troubleshooting on site
  • Troubleshooting through on-site fault analysis
  • Replacement or repair of defective components by experienced service technicians
  • Troubleshooting including documenting the action taken (service report)
  • Recommendations to avoid malfunctions
Repair service
  • Fault analysis of the cause of the fault, repair and replacement of the defective components / assemblies
  • Complete function test
  • Repair findings with regard to defective assemblies
  • Express repair (optional)
  • Software update (optional)
  • Detailed investigation of the causes of failure and information on preventive measures (optional)
  • Installing an application-specific safety program (optional)